![]() ![]() Once data are ready to download, an email will be sent to your verified email address. You can also check the status of your request via Request History. You will be sent a WeChat service notification when the data are ready to download. How can I check the status of my request?Īfter your request is confirmed, you can view its status by going to View and Export Personal Data > Request History.ġ0. Your chat history cannot be exported because the chat history is not stored on a server.Ĭurrently, the following types of data can be exported: personal data in My Moments, Favorites data, and personal account information.ĩ. Your request will be denied if your account has been compromised, or if you have reached the daily or monthly data export limit.Īccording the privacy provisions, you are entitled to access the data stored on WeChat servers. "Export Personal Data" is available for WeChat users using WeChat v8.0.16 and above. Why can't I request to export my data?įirst, go to and select your mobile phone OS to update to the latest version of WeChat. How can I cancel a data export request?Īfter the data export request is confirmed, you can go to Request History to see a status page and then cancel data export.ħ. You are recommended to first try exporting the data yourself.Ħ. Please be aware that it may take the customer services team a long time to export the data (up to one month). If you still do not receive the email, you can link a new email address and request the data export again.Īlternatively, tap here to contact WeChat Customer Service, who can export your data manually. If the email is working but you still have not received the email, check the junk box to see whether it has been accidentally classified as junk mail. Why I have not received the email with my personal data download link?Įnsure you have provided the correct email address and that it can receive emails. If the security of your account becomes compromised while the data is being prepared, a notification will be sent to you via the WeChat Team to allow you to cancel the data export.ĥ. WeChat will prepare your data and send a data download link to your verified email within three days of receiving a successful request. After the request is confirmed, how long will it take receive the exported personal data? Go back to WeChat and request for the verification email to be resent.Ĥ. After it expires, the link will become invalid. The confirmation link in the email expires after a certain amount of time. Why am I unable to link my email/confirm my request? ![]() If the email address can't be used, change to another email address on the following request page.ģ. If your email is working but you still have not received the verification email, check the junk box to see whether it has been accidentally classified as junk mail. Why haven't I received the verification email?Įnsure you have provided the correct email address and that it can receive emails. The data you have requested will be available within three business days, and a link for downloading the data will be sent to the verified email address.Ģ. Once the request is submitted, you will see the page below. Click "OK" in the email to confirm and return to WeChat to select the data you want to export. A verification email will be sent to the email address linked to WeChat (if no email address is linked to your WeChat account, you will be prompted to link one). To receive your data, you must provide an email address where you are able to receive emails. Go to Me > Settings > Privacy > My Information & Authorizations > View and Export Personal Data to request your data. ![]()
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